IT Support with IT Partners

The level of IT Support is now fully Pro-Active, but we have another problem. IT Partner A looks after your Servers PCs and Printers, IT Partner B looks after your website or eCommerce, Partner C looks after your Telephony system and Partner D looks after your applications.

I am sure that if the above is the case you will have experienced situations where IT Partner A says that the fault described is nothing to do with them and to call IT Partner D, Partner D then says it is nothing to do with them and you should call IT Partner A or B. You are probably nodding your head and raising one eyebrow.

So we have high levels of pro-active support from all the IT Partners however we are now in a pass-the-buck situation. I can list dozens of cases and examples where I have personally seen and experienced this scenario and I have to say it is incredibly frustrating when the IT system is down.

Equally as frustrating, you will be drawn into these situations trying to mange all the IT companies and trying to get one of them to take ownership so that your company can start operating efficiently again. After all not only are you acting as headmaster or referee but your staff are sitting at their desks with no IT system. You are losing money in more than one area.

What can you do about it? Are there IT partners around that are true one-stop-solution providers? Are they any good? Can they be experts in all areas of IT? These kinds of companies are sparse however they do exist. Many companies claim to provide a one-stop-shop but if you look at their website and talk to them you will quickly see that they are not as one-stop as you may think.

With a team of pro-active, professional and friendly engineers SDS offers exceptional support whether you are a company requiring Small Business Server Support or a large enterprise.