How do you know that an IT Partner is a true one-stop-solution provider? Look at their services and see whether they offer everything that you would classify as IT.
Do they provide consultancy and support, offer websites, develop applications, provide CRM systems, Telephony systems, pro active monitoring, Digital CCTV, Remote access, Asset Management, Presentation systems such as Plasma displays and Interactive Whiteboards. A more relevant question would be Do I have anything IT related within my organisation that they would not be able to deal with?
In addition to offering all the above, a true one-stop-solution provider should have vendor partnerships in place to ensure an extra level of customer protection. If a Windows Server issue cannot be resolved, do they have the support in place to get assistance from Microsoft? Are they partners? Better still are they Gold Partners?
Do they only have one or two vendor partnerships or are they partners with several vendors? This is normally a good indication of the level of an IT Partner as these partnerships are monitored and guidelines are in place to ensure quality.
From over 18 years experience in the IT industry and working with many companies ranging in size from 5 users to over 7,000 it is clear that the IT in an organisation is generally seen as important. However the level of importance is the sticking point especially when costs are involved. Too many directors/managers see the figures on a proposal and instantly dismiss them.
The directors that have a true understanding of the value of IT look at the figures and see how that quotation will save them x amount of staff time on IT failures, x amount of extra revenue in selling their products online, x amount of staff time saved with fully integrated systems. Once the proposal is seen in this light it becomes clearer and more obvious that this is the way forward and needless to say with an IT Partner that will be Pro Active rather that Reactive.
Contact Swift Digital Solutions Limited for your IT Support London
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